Servicelovers (Company or we) informs you about how we collect, use, and disclose personal data from and about you, through the Servicelovers apps (for mobiles and tablets) and the Servicelovers websites; www.servicelovers.com and www.servicelovers.dk, and our associated mobile sites, applications, and widgets (Company Services) in this Policy.
You can find a summary of this Privacy Policy in the Q&A below. For further details about the data processing carried out by the Company please go to the corresponding paragraphs.
Q: What and who this Privacy Policy covers?
A: Servicelovers ApS, Åbenrå 5, 4. sal, DK-1124 Copenhagen K, Denmark. Company no: 36893761 (Company or we) is the data controller of the personal data we collect from and about you through the Company Services.
This Privacy Policy applies to all users, including both those who use the Company Services without being registered or having subscribed and those who have registered with or subscribed to a Company Service.
For further information, please go to paragraph 1
Q: What kind of personal data do we collect about you?
A: We might collect data from and about you depending on what type of user you are.
In particular, the Company collects (1) registration data, (2) unique identification: user name, password and profile, mobile device such as mobile device ID, device type (3) data that you have permitted social media to share with the Company and (4) your personal recommendations, your comments and messages to and from employees and customers, your ratings and other content views activity data.
However, we do not collect sensitive data relating to you.
For further information, please go to paragraph 2.
Q: How do we use your personal data?
A: The main reason why we collect data about you is to provide you with Company Services and to allow you to interact with such services.
However, we do not use personal data to send you offers, promotions and marketing communications, and have no interests in your personal preferences and habits.
For further information, please go to paragraph 3.
Q: Is the processing of personal data different if I am a Servicehero or a Consumer End-User?
A: The type of personal data processed and how we use it, is different for the different type of user: Servicehero (Company Employee); Company Staff; Servicelover (Consumer End-user).
For further information for each user, go to paragraph 4.
Q: On what ground do we use your personal data?
A: Your personal data is mainly collected in order to provide you with Company Services.
Your personal data is also necessarily collected to comply with legal obligation or to protect the legitimate interest of the Company.
If you don’t provide the data we won’t be able to offer you the Company Services.
For further information, please go to paragraph 5.
Q: How do we process your personal data?
A: The security of your data is a priority for us. Therefore, we have implemented adequate administrative, technical and physical measures designed to safeguard your personal data against loss, theft and unauthorised use, disclosure of modification.
For further information, please go to paragraph 6.
Q: Who can access your personal data?
A: We only share your personal data with (i) our service providers and (ii) the company you have registered with and work for, if any.
For further information, please go to paragraph 7.
Q: Is your personal data transferred abroad?
A: Your personal data might be transferred to other countries within or outside the European Economic Area. We always make sure that appropriate and suitable safeguards compliant with applicable laws are in place to protect your personal data.
For further information, please go to paragraph 8.
Q: What are your rights regarding your personal data?
A: You have the right to access, complete, update, amend and delete your personal data. This can be done directly in our app.
For further information, please go to paragraph 9.
Q: Updates to this Privacy Policy
A: We may modify or update this Privacy Policy at any time in order to comply with applicable law. We will notify you of any material changes.
Q: How can I contact you about the processing of my personal data?
A: You can contact us at the following email address support@servicelovers.com.
The Company. Servicelovers ApS, Åbenrå 5, 4. sal, DK-1124 Copenhagen K, Denmark. Company no: 36893761 is the data controller of the personal data (e.g., information that identifies a specific person, such as full name or email address) we collect from and about you through the Company Services that is processed in compliance with the terms of this Privacy Policy.
This Privacy Policy and our Cookie Policy applies to all users, including both those who use the Company Services being registered with or subscribing to a Company Service and those who have registered with or subscribed to a Company Service via their employer.
The Company Services are for a general audience, are not targeted at children under 13 of age
except where such a person is employed and registered as Service Hero.
The Company collects (1) registration data, (2) unique identification: username, password and profile, mobile device such as mobile device ID, device type (3) data that you have permitted social media to share with the Company and (4) your personal recommendations, your comments and messages to and from employees and customers, your ratings, and other content views activity data.
However, we do not collect either financial information from a payment service provider or sensitive data relating to you.
Personal data collected depends on the different users, see section 4.
In general, the Company process the following types of data from and about you:
We do not collect:
We use the personal data we collect from and about you to:
A. Provide the Company Services and features to you.
B. Measure, analyse and improve those Company Services and features;
C. Improve your experience with both online and off-line Company Services by delivering content you may find relevant and interesting.
D. Provide you with customer support and to respond to inquiries.
E. Protect the rights of the Company and others. For example, there may be instances when the Company may use your personal data, including situations where theCompany has a good faith belief that such processing is necessary in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, or property of the Company, our Company Affiliates or their employees, agents, contractors, licensors and suppliers (including enforcement of our agreements and our terms of use); (ii) protect the safety, privacy, and security of users of the Company Services or members of the public; (iii) protect the Company, as well as other third parties involved, such as Company suppliers, against fraud or for risk management purposes,
F. Comply with applicable laws or legal process and/or respond to requests from public and government authorities.
G. Complete a corporate transaction, such as a proposed or actual reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Company business, assets or stock (including in connection with any bankruptcy or similar proceedings). For example, if the Company is involved in a merger or transfer of all or a material part of its business, the Company may disclose and transfer your personal data to the party or parties involved in the transaction as part of that transaction.
H. Allow social sharing functionality; if you log in with or connect a social media service account with the Company Services, we may share your username, picture, and likes, as well as your activities and comments with other Company Services users and with your friends associated with your social media service. We may also share the same personal data with the social media service provider.
We may use anonymized information or information that does no longer identify you personally, even indirectly (e.g. statistics) for any purpose or share it with third parties.
“Servicehero” (Company Employee):
Personal data about an employee who receives a rating from a Consumer End-User and uses the Servicelovers mobile app(s) to view and manage ratings.
You directly provide Servicelovers with most of the data we collect, except where data is provided by your employer under our agreement with your employer. We process data when you:
By using the Servicelovers app(s) or website, we collect the following personal information
from about you:
We use this information to:
Company staff:
Personal data about a company staff member who uses the Servicelovers website or mobile app(s) to view and manage feedback on employees and to interact with employees.
You directly provide Servicelovers with most of the data we collect, except where data is provided by your employer under our agreement with your employer. We collect data and process data when you:
By using the Servicelovers app(s) or website, Servicelovers process the following personal information from you:
We use this information to:
Servicelover (Consumer End-user):
Personal data about the consumer who rates a Servicehero (Company Employee) using a Servicelovers tablet or mobile app.
By using the Servicelovers app, tablet, or website, Servicelovers process the following personal information from you:
We use this information to:
The processing of your personal data for the purposes of:
On the contrary, the processing of your personal data for the other purposes of:
You can revoke your consent to the processing of your personal data for the purposes of Paragraph 3, letters h at any time by sending a communication to the email address described in Paragraph of 11 below.
We process your personal data through both electronic and manual means and is protected through adequate security measures, taking into account the state of art, the costs of implementation and the nature, scope, context and purpose of processing as well as the risk of varying likelihood and severity for the rights and freedoms of individuals. In particular, we use appropriate administrative, technical, personnel and physical measures to safeguard personal data in its possession against loss, theft and unauthorised use, disclosure or modification.
We may share your personal data for the purposes of Paragraph 3 to the following categories of recipients located within the European Union or outside of the European Union in compliance and within the limits of the provisions of Paragraph 7:
A. Third parties service providers entrusted with processing activities and duly appointed as processors when required by applicable laws e.g., cloud service providers, other entities of the group, providers of services instrumental to or supporting the Company Service and thus, by way of example and without limitation, companies that provide IT services, experts, consultants, and lawyers - companies resulting from possible mergers, demergers, or other transformations.
B. Company Affiliates in their capacity of data controllers or data processors.
C. Competent authorities in order to comply with applicable laws and regulations.
On the outskirt, we aim at processing your personal data in the EU and in the European Economic Area (EEA). However, your personal data may be transferred to other countries (including countries other than where you are based that have a different data protection regime than the one existing in the country where you are based). If you are located in the EEA, this may include countries outside of the EEA and in particular the United States. You can find the list of member states by clicking on the following link: https://europa.eu/european-union/about-eu/countries/member-countries_en We have adopted appropriate safeguards to protect your personal data regardless of where it resides.
Servicelovers securely stores your data at: Hetzner Online GmbH, Gunzenhausen, Germany in a GDPR compliant secure hosting environment or at Amazon Web Services in Frankfurt, Germany.
You have the right to:
A. Obtain confirmation as to whether or not your personal data exists and to be informed of its content and source, verify its accuracy and request its rectification, update or amendment.
B. Request the deletion, anonymization, or restriction of the processing of your personal data processed in breach of applicable law.
C. Object to or request the limiting of the processing, in all cases, of your personal data for legitimate reasons.
D. Receive an electronic copy of your personal data, if you would like to port your personal data, that you have provided to us, to yourself or to a different provider (data portability), when the personal data is processed by automatic means and the
processing is either (i) based upon your consent or (ii) necessary for the provision of the company service.
E. Lodge a complaint with the relevant data protection supervisory authority.
You may send your request at the address indicated under Paragraph 12. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to access, change, update, suppress, or delete.
Remember that even after you cancel your account, or if you ask us to delete your personal data, copies of that information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services or, for example, when retention of such copies is necessary to comply with legal obligation or legal
defence. Because of the nature of caching technology, your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancellation or your request for deletion, to comply with applicable law.
We will retain your data only for the period necessary to fulfil the purposes for which the data was collected. The following retention periods will apply to the processing of your personal data:
At the end of the retention period your personal data will be either cancelled, anonymized, or aggregated.
The Company may modify or update this Privacy Policy for any reason. Please look at the Effective Date at the top of this Privacy Policy to see when it was last revised. If we make material changes to this Privacy Policy that change the nature of processing or expand our rights to use the personal data we have already collected from you, we will notify you and provide you with a choice about our future use of that personal data, as may be required by applicable law.
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. We will answer as soon as possible and within the legal deadlines.
You can contact Servicelovers support about these issues by writing an e-mail to support@servicelovers.com or call phone No. +45 31 31 11 10.
Should you wish to report a complaint or if you feel that Servicelovers has not addressed your concern in a satisfactory manner, you may contact the Danish Data Protection Agency, Datatilsynet, via www.datatilsynet.dk